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Joan Kiddon

112 Articles

PepsiCo, Frito-Lay And The Price Of Customer Loyalty

Pricing should not be a tactic. Pricing is a strategy. Raising prices,…

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Brand A.I. Has A Trust Problem: 7 Rules For Building Sustainable Trust

Brand A.I. is having an uncertain month. Yes, A.I. has become a…

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What Apple Understands About Innovation That Most Brands Don’t

Apple just introduced its new, foldable iPhone Duo. Whether you think this…

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The Brand Strategy Behind Gap’s Comeback

In its heyday, Target promised affordable, designer style for everyone. Anyone could…

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Brand Loyalty Changes The Economics Of Growth

What do United Airlines, YUM! Brands, Kohl’s, Ulta Beauty, and Estée Lauder…

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The Brand Turnaround Era Is A Warning Sign

Corporate jargon is pretty miserable. Executives use euphemisms and empty phrases to…

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Why Brand Promise Still Matters: Lessons From General Motors

It is difficult to avoid politics these days. Right now, both political…

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Trust Is The CEO’s Competitive Advantage

The role of CEO is a success label. Wall Street and investors…

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Is AI Disrupting IBM, Or Strengthening Its Future?

There once was an upheaval at IBM; a David and Goliath moment.…

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The End Of The Think Global, Act Local Strategy

One of the most difficult tasks for brand marketers is aligning an…

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