Maturity Levels → Aspects to consider 1 Provisional 2 Operational 3 Scalable 4 Optimizing Investment Adoption Interfaces Operations Measurement Voluntary or Temporary Dedicated Team As Product Enabled Ecosystem Erratic Extrinsic push Intrinsic pull Participatory Custom processes Standard tooling Self-service solutions Integrated services By request Centrally tracked Centrally enabled Managed services Ad hoc Consistent collection Insights Quantitative and qualitative © Tom De Wolf